Vulms Student Support : Retrieve Forget Password and Other Help

Vulms Student Support

Vulms Student Support System: In the fast-paced digital era, education has transcended traditional boundaries, opening doors to endless possibilities. Virtual University of Pakistan stands at the forefront of this educational revolution, empowering students nationwide. As you embark on your academic journey, having a reliable VULMS student support system is paramount. This is where the Virtual University Helpline becomes your guiding light, ensuring a seamless learning experience.

Vulms Forgot Password

Retrieve your forgot Vulms Password using your Student ID and Registered Email. Upon Successful verification a password reset link will be sent to your email which will be valid for 24 hrs only.

Vulms Student Support

UAN Landline
+92 (42) 111 880 880
UAN Mobile
+92 304 111 0880
QueriesLinkLandline ExtensionMobile Extension
VULMS IssuesCreate Support Request2642640
General IT SupportCreate Support Request3633630
Password related issuesCreate Support Request3633630
E-mail related problemsCreate Support Request3633630

You can always reach out to our Contact page for any type of query, our dedicated support team will respond you as soon as possible.

Navigating the VULMS Student Support System

Let’s delve into the intricacies of the Vulms Student Support System, providing you with a comprehensive understanding of the assistance available for various concerns:

1. Course Selection Issues

For matters related to course selection, students can reach out through the following channels:

2. Fee Related and Accounts

When it comes to fee-related matters and unblocking issues, students can seek guidance from the following contacts:

  • Email/Ticketing System:
  • Phone Extension: 433 (Master Program), 431 (MS/ MPhil Program), 335 (Overseas)

3. Academics Issues Relevant to Study Program

For academic concerns pertaining to specific study programs, students can connect with designated faculty members:

4. Additional Specialization Certifications

For students seeking additional specialization certifications, the following contacts are available:

Vu Main Campus Address

Head Office (Islamabad)Address: Sir Syed Memorial Society Building, 19-Ataturk Avenue, G-5/1, Islamabad.
UAN (Landline):  +92 (51) 111 880 880
Fax: +92 (51) 99211510
Lahore OfficeAddress: M.A. Jinnah Campus, Defence Road, Off Raiwind Road, Lahore, Pakistan.
UAN (Landline):  +92 (42) 111 880 880
UAN (Mobile):  0304-111-0880
Fax: +92 (42) 99200604, +92 (42) 99202174
Other Offices:
Lawrence Road OfficeAddress: 54 Lawrence Road, Lahore
Phone: +92 (42) 99201505
Fax: +92 (42) 36373057
Islamabad OfficeAddress: Plot No.26-B, Ali Arcade Near Babri Mosque & Bank Al-falah Ltd, G-10 Markaz, Islamabad.
Phone: +92 (51) 2355375, 2355376
Karachi OfficeAddress: D3. First Floor. Block-D Above Ufone Customer Service & Burj Bank North Nazimabad, Karachi.
Phone: +92 (21) 36631986, 36632001, 36631982
Rawalpindi OfficeAddress: D-102, M.A. Road Satellite Town, Rawalpindi.
Phone: +92 (51) 4853215, 4853216, 4853217

Vulms Student Support Hotline

UAN Landline
+92 (42) 111 880 880
UAN Mobile
+92 304 111 0880


QueriesLinkLandline Ext.Mobile Ext.
Course Selection/to Add or Drop course(s) Queries sent via EmailCreate Support Request443
Course Selection/to Add or Drop course(s) Queries sent via support/Help SystemCreate Support Request444
Semester FreezeCreate Support Request241
Semester UnfreezeCreate Support Request241
Change of CampusCreate Support Request241
Home to campus/ Campus to Home (For VU students within Pakistan)Create Support Request241
Change of student status (Overseas to Pakistan or vice versa)Create Support Request241
Change of study ProgramCreate Support Request244 / 99283420
Fee Discount on the basis of disabilityCreate Support Request2443420
Loss of ID card/Issuance of Duplicate ID cardCreate Support Request9669 / 9629
Receipt of Migration certificate from newly admit VU students (if applicable)Create Support Request9924
Migration Certificate Issuance for VU studentsCreate Support Request444
Correction of Student name/Picture / address / any type of profile updateCreate Support Request341
Issuance of Bonafide and Other CertificatesCreate Support Request444
Issuance of Course ContentsCreate Support Request444
Verification of student application(s) for scholarships offered by Govt. & Semi Govt. organizationsCreate Support Request9928
Merit Based Scholarships for Newly Admitted StudentsCreate Support Request343
Degree/Transcript verification of admitted studentsCreate Support Request443
Deputy Registrar’s if your matter is not resolved by above sectionsCreate Support Request
Registrar OfficeCreate Support Request

Finance Related Help

QueriesLinkLandline Ext.Mobile Ext.
Queries related Bank drafts received from studentsCreate Support Request636
Need based scholarshipsCreate Support Request631
Directorate of FinanceCreate Support Request
All issues relating to fee and unblocking of accounts for BS / BA programCreate Support Request4334330
All issues relating to fee and unblocking of accounts for Masters programCreate Support Request431
All issues relating to fee and unblocking of accounts for MS programCreate Support Request335
All issues relating to fee of OverseasCreate Support Request335
For fee vouchers related to rechecking, transcript, readmission ,zero semester etc.Create Support Request4334330
For all security fee refundable issues.Create Support Request335
For all PVC Share Issues.Create Support Request336,6373360
Queries related to fee vouchers paid in Bank Alfalah LimitedCreate Support Request631
Queries related to fee vouchers paid in Habib Bank LimitedCreate Support Request636
Queries related to fee vouchers paid in Standard chartered bankCreate Support Request636
Queries related to fee vouchers paid in United Bank LimitedCreate Support Request3393390
Queries related to fee vouchers paid in FINCA (Omni Dukans)Create Support Request3393390
Queries related to fee vouchers paid in NADRA e-SahulatCreate Support Request431
Queries related to fee vouchers paid in Telenor Easy PaisaCreate Support Request431

Virtual University’s Student Support System: Your Guide to VUSSS

At Virtual University, we recognize that an uninterrupted educational journey is paramount for every student’s success. To ensure this, we have established the Virtual University Students Support Services (VUSSS), a dedicated department committed to swiftly resolving students’ concerns. In this comprehensive guide, we will delve into the intricacies of VUSSS, empowering you with the knowledge to overcome any challenges you may face during your academic tenure.

Understanding VUSSS: Your Support System Unveiled

Virtual University Students Support Services (VUSSS) stands at the forefront of our commitment to student welfare. We are driven by the singular objective of addressing pending issues faced by students promptly and effectively. Whether you are dealing with account blocking, fee payment complications, or account freezing/unfreezing problems, VUSSS is your steadfast ally, offering timely solutions tailored to your needs.

How to Utilize VUSSS: Unravelling the SOPs

Navigating the VUSSS landscape is made seamless through our meticulously crafted Standard Operating Procedures (SOPs):

Email the Relevant Department

If you encounter an issue, initiate contact by emailing the specific department related to your problem. For instance, Master’s Program students facing account blocking due to non-payment can reach out to Similarly, for account freezing/unfreezing concerns, the appropriate contact is

Visit the “Contact Us” Page

For precise departmental contacts, explore the “Contact Us” section on our official website: Virtual University Contact Us. Here, you will find an exhaustive list of departmental contacts, ensuring that your query reaches the right hands promptly.

Reporting Pending Issues

Your concerns are our priority. If your issue remains unresolved for more than 2 working days, escalate the matter by reporting it to We are dedicated to swift issue resolution, ensuring that no obstacle hampers your academic progress.

VUSSS – Your Dedicated Partner in Success

At Virtual University, we firmly believe that a supportive environment lays the foundation for every student’s success story. VUSSS embodies more than just a support service; it is your dedicated partner in overcoming challenges, reaching milestones, and achieving academic excellence. Do not hesitate to reach out – your concerns are invaluable to us, and we are here to assist you at every step of your academic journey.

Conclusion: Seamless Support, Unmatched Solutions

In conclusion, Virtual University Students Support Services (VUSSS) epitomizes our unwavering dedication to student welfare. Armed with the knowledge from this guide, you can confidently navigate any challenge, secure in the knowledge that VUSSS is just an email away. Your success is our top priority, and VUSSS is here to ensure that no hindrance impedes your educational journey.

Frequently Asked Questions (FAQs)

Q1: How do I access the VU Support System?

To access the VU Support System, use your VULMS ID and Password to generate a ticket for your query. You can expect a response within 24 hours.

Q2: What types of issues can I address through the VU Support System?

The VU Support System caters to various concerns, including course selection, fee-related matters, academic queries, and additional specialization certifications.

Q3: Are there specific contacts for different study programs?

Yes, designated faculty members are available for different study programs to address program-specific issues and queries.

Q4: Is the VU Support System available for international students?

Yes, the VU Support System extends its services to overseas students, ensuring they receive prompt assistance regardless of their location.

Q5: How can I reach out for additional specialization certifications?

For additional specialization certifications, specific contacts are available for banking, finance, human resource management, and marketing programs.

In your educational journey, let the Virtual University Helpline be your guiding companion, providing the assistance you need at every step. Embrace a hassle-free learning experience with Virtual University of Pakistan.

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