Vulms Student Support : Retrieve Forget Password and Other Help
Vulms Student Support System: In the fast-paced digital era, education has transcended traditional boundaries, opening doors to endless possibilities. Virtual University of Pakistan stands at the forefront of this educational revolution, empowering students nationwide. As you embark on your academic journey, having a reliable VULMS student support system is paramount. This is where the Virtual University Helpline becomes your guiding light, ensuring a seamless learning experience.
Vulms Forgot Password
Retrieve your forgot Vulms Password using your Student ID and Registered Email. Upon Successful verification a password reset link will be sent to your email which will be valid for 24 hrs only.
Vulms Student Support
| UAN Landline +92 (42) 111 880 880 | UAN Mobile +92 304 111 0880 |
| Queries | Link | Landline Extension | Mobile Extension |
| VULMS Issues | Create Support Request | 264 | 2640 |
| General IT Support | Create Support Request | 363 | 3630 |
| Password related issues | Create Support Request | 363 | 3630 |
| E-mail related problems | Create Support Request | 363 | 3630 |
You can always reach out to our Contact page for any type of query, our dedicated support team will respond you as soon as possible.
Navigating the VULMS Student Support System
Let’s delve into the intricacies of the Vulms Student Support System, providing you with a comprehensive understanding of the assistance available for various concerns:
1. Course Selection Issues
For matters related to course selection, students can reach out through the following channels:
- Email/Ticketing System: vu.edu.pk/SupportSystem
- Phone Extension: 443, 444
- Mobile Extension: 0000
2. Fee Related and Accounts
When it comes to fee-related matters and unblocking issues, students can seek guidance from the following contacts:
- Email/Ticketing System: vu.edu.pk/SupportSystem
- Phone Extension: 433 (Master Program), 431 (MS/ MPhil Program), 335 (Overseas)
3. Academics Issues Relevant to Study Program
For academic concerns pertaining to specific study programs, students can connect with designated faculty members:
- BS (Business Administration): Ms. Aneeqa Zahid – aneeqa.zahid@vu.edu.pk – Phone Extension: 7842
- BS (Commerce): Ms. Asma Rafique – asmarafique@vu.edu.pk – Phone Extension: 8831
- BS (Public Administration): Maryam Ahmad – mariamahmed@vu.edu.pk – Phone Extension: 8847
- Bachelor of Business & Information Technology (BBIT): Dr. Nabegha Mahmood – nabegha.mahmood@vu.edu.pk
4. Additional Specialization Certifications
For students seeking additional specialization certifications, the following contacts are available:
- Banking: Mr. Muhammad Nadeem Khalil – muhammad.nadeem@vu.edu.pk – Phone Extension: 8429
- Finance: Mr. Muhammad Ashfaq – mashfaq@vu.edu.pk – Phone Extension: 8846
- Human Resource Management: Mr. Shakira Nazir – shakira.nazeer@vu.edu.pk – Phone Extension: 7847
- Marketing: Ms. Neelam Sarfraz – neelam.sarfraz@vu.edu.pk – Phone Extension: 8458
Vu Main Campus Address
| Head Office (Islamabad) | Address: Sir Syed Memorial Society Building, 19-Ataturk Avenue, G-5/1, Islamabad. UAN (Landline): +92 (51) 111 880 880 Fax: +92 (51) 99211510 | |
| Lahore Office | Address: M.A. Jinnah Campus, Defence Road, Off Raiwind Road, Lahore, Pakistan. UAN (Landline): +92 (42) 111 880 880 UAN (Mobile): 0304-111-0880 Fax: +92 (42) 99200604, +92 (42) 99202174 | |
| Other Offices: | ||
| Lawrence Road Office | Address: 54 Lawrence Road, Lahore Phone: +92 (42) 99201505 Fax: +92 (42) 36373057 | |
| Islamabad Office | Address: Plot No.26-B, Ali Arcade Near Babri Mosque & Bank Al-falah Ltd, G-10 Markaz, Islamabad. Phone: +92 (51) 2355375, 2355376 | |
| Karachi Office | Address: D3. First Floor. Block-D Above Ufone Customer Service & Burj Bank North Nazimabad, Karachi. Phone: +92 (21) 36631986, 36632001, 36631982 | |
| Rawalpindi Office | Address: D-102, M.A. Road Satellite Town, Rawalpindi. Phone: +92 (51) 4853215, 4853216, 4853217 | |
Vulms Student Support Hotline
| UAN Landline +92 (42) 111 880 880 | UAN Mobile +92 304 111 0880 |
MISCELLANEOUS / SERVICES Help
| Queries | Link | Landline Ext. | Mobile Ext. |
| Course Selection/to Add or Drop course(s) Queries sent via Email | Create Support Request | 443 | |
| Course Selection/to Add or Drop course(s) Queries sent via support/Help System | Create Support Request | 444 | |
| Semester Freeze | Create Support Request | 241 | |
| Semester Unfreeze | Create Support Request | 241 | |
| Change of Campus | Create Support Request | 241 | |
| Home to campus/ Campus to Home (For VU students within Pakistan) | Create Support Request | 241 | |
| Change of student status (Overseas to Pakistan or vice versa) | Create Support Request | 241 | |
| Change of study Program | Create Support Request | 244 / 9928 | 3420 |
| Fee Discount on the basis of disability | Create Support Request | 244 | 3420 |
| Loss of ID card/Issuance of Duplicate ID card | Create Support Request | 9669 / 9629 | |
| Receipt of Migration certificate from newly admit VU students (if applicable) | Create Support Request | 9924 | |
| Migration Certificate Issuance for VU students | Create Support Request | 444 | |
| Correction of Student name/Picture / address / any type of profile update | Create Support Request | 341 | |
| Issuance of Bonafide and Other Certificates | Create Support Request | 444 | |
| Issuance of Course Contents | Create Support Request | 444 | |
| Verification of student application(s) for scholarships offered by Govt. & Semi Govt. organizations | Create Support Request | 9928 | |
| Merit Based Scholarships for Newly Admitted Students | Create Support Request | 343 | |
| Degree/Transcript verification of admitted students | Create Support Request | 443 | |
| Deputy Registrar’s if your matter is not resolved by above sections | Create Support Request | ||
| Registrar Office | Create Support Request |
Finance Related Help
| Queries | Link | Landline Ext. | Mobile Ext. |
| Queries related Bank drafts received from students | Create Support Request | 636 | |
| Need based scholarships | Create Support Request | 631 | |
| Directorate of Finance | Create Support Request | ||
| All issues relating to fee and unblocking of accounts for BS / BA program | Create Support Request | 433 | 4330 |
| All issues relating to fee and unblocking of accounts for Masters program | Create Support Request | 431 | |
| All issues relating to fee and unblocking of accounts for MS program | Create Support Request | 335 | |
| All issues relating to fee of Overseas | Create Support Request | 335 | |
| For fee vouchers related to rechecking, transcript, readmission ,zero semester etc. | Create Support Request | 433 | 4330 |
| For all security fee refundable issues. | Create Support Request | 335 | |
| For all PVC Share Issues. | Create Support Request | 336,637 | 3360 |
| Queries related to fee vouchers paid in Bank Alfalah Limited | Create Support Request | 631 | |
| Queries related to fee vouchers paid in Habib Bank Limited | Create Support Request | 636 | |
| Queries related to fee vouchers paid in Standard chartered bank | Create Support Request | 636 | |
| Queries related to fee vouchers paid in United Bank Limited | Create Support Request | 339 | 3390 |
| Queries related to fee vouchers paid in FINCA (Omni Dukans) | Create Support Request | 339 | 3390 |
| Queries related to fee vouchers paid in NADRA e-Sahulat | Create Support Request | 431 | |
| Queries related to fee vouchers paid in Telenor Easy Paisa | Create Support Request | 431 |
Virtual University’s Student Support System: Your Guide to VUSSS
At Virtual University, we recognize that an uninterrupted educational journey is paramount for every student’s success. To ensure this, we have established the Virtual University Students Support Services (VUSSS), a dedicated department committed to swiftly resolving students’ concerns. In this comprehensive guide, we will delve into the intricacies of VUSSS, empowering you with the knowledge to overcome any challenges you may face during your academic tenure.
Understanding VUSSS: Your Support System Unveiled
Virtual University Students Support Services (VUSSS) stands at the forefront of our commitment to student welfare. We are driven by the singular objective of addressing pending issues faced by students promptly and effectively. Whether you are dealing with account blocking, fee payment complications, or account freezing/unfreezing problems, VUSSS is your steadfast ally, offering timely solutions tailored to your needs.
How to Utilize VUSSS: Unravelling the SOPs
Navigating the VUSSS landscape is made seamless through our meticulously crafted Standard Operating Procedures (SOPs):
Email the Relevant Department
If you encounter an issue, initiate contact by emailing the specific department related to your problem. For instance, Master’s Program students facing account blocking due to non-payment can reach out to “masters_fee@vu.edu.pk“. Similarly, for account freezing/unfreezing concerns, the appropriate contact is “semesterfreeze@vu.edu.pk“.
Visit the “Contact Us” Page
For precise departmental contacts, explore the “Contact Us” section on our official website: Virtual University Contact Us. Here, you will find an exhaustive list of departmental contacts, ensuring that your query reaches the right hands promptly.
Reporting Pending Issues
Your concerns are our priority. If your issue remains unresolved for more than 2 working days, escalate the matter by reporting it to vusss@vu.edu.pk. We are dedicated to swift issue resolution, ensuring that no obstacle hampers your academic progress.
VUSSS – Your Dedicated Partner in Success
At Virtual University, we firmly believe that a supportive environment lays the foundation for every student’s success story. VUSSS embodies more than just a support service; it is your dedicated partner in overcoming challenges, reaching milestones, and achieving academic excellence. Do not hesitate to reach out – your concerns are invaluable to us, and we are here to assist you at every step of your academic journey.
Conclusion: Seamless Support, Unmatched Solutions
In conclusion, Virtual University Students Support Services (VUSSS) epitomizes our unwavering dedication to student welfare. Armed with the knowledge from this guide, you can confidently navigate any challenge, secure in the knowledge that VUSSS is just an email away. Your success is our top priority, and VUSSS is here to ensure that no hindrance impedes your educational journey.
Frequently Asked Questions (FAQs)
Q1: How do I access the VU Support System?
To access the VU Support System, use your VULMS ID and Password to generate a ticket for your query. You can expect a response within 24 hours.
Q2: What types of issues can I address through the VU Support System?
The VU Support System caters to various concerns, including course selection, fee-related matters, academic queries, and additional specialization certifications.
Q3: Are there specific contacts for different study programs?
Yes, designated faculty members are available for different study programs to address program-specific issues and queries.
Q4: Is the VU Support System available for international students?
Yes, the VU Support System extends its services to overseas students, ensuring they receive prompt assistance regardless of their location.
Q5: How can I reach out for additional specialization certifications?
For additional specialization certifications, specific contacts are available for banking, finance, human resource management, and marketing programs.
In your educational journey, let the Virtual University Helpline be your guiding companion, providing the assistance you need at every step. Embrace a hassle-free learning experience with Virtual University of Pakistan.